Terms and Conditions

Welcome to the Dream Flowers. This site is owned and operated by Svetlana Chernyavsky DBA Dream Flowers.

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If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please email us at lana @ dream-flowers.com or call us on 510 545 6270

Order Processing and Payment

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Payment may be made by any of the methods indicated on the flowers payment page of the Dream Flowers Website and will be debited when you submit your order. When you submit your order by clicking on the [‘Place My Order’] button, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions.

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For your order to be processed and delivered on the required date, you must supply us with all the relevant details requested, including full delivery details, zip and your phone number, the name of the recipient and his/her phone number. Your order will only be processed if full payment details are given.

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Your order will be acknowledged via e-mail confirming your details if you enter a correct e-mail address. You will be issued an order reference number for any future correspondence. All costs will be charged at the expense of the date on which you place your order.

Dream Flowers Delivered Products

3.1
All products are subject to availability, and acceptance of your orders. We reserve the right to change all or some of the contents or packaging with an item of equal or greater value without notice. Flowers may be delivered in bud to ensure longer life. Some flower bouquet contents may be harmful if eaten and/or a skin irritant. Please call our customer helpline at the number given above if you wish to inquire about the safety of contents before ordering.

Prices

4.1
The following delivery charges apply:

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$10.95 for bouquets which are delivered Monday to Friday and on the peak period days as Holidays. Delivery is free around 10 miles of San Leandro 94579

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Prices, as stated as part of the Services, are valid for acceptance for a maximum of 14 days from the date we receive your order.

4.3
Prices stated in the context of the Services, sale tax not included and delivery within the Bay Area, except as provided otherwise in these Terms and Conditions.

Delivery

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No signature will be required for courier delivery.

5.1
We will call to a recipient prior the delivery to schedule the flowers drop off. The confirmation text message of the delivery will be sent to a client to notify that the addressee has the flowers.

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Flowers sent to hospitals, universities and business addresses will be delivered to a main reception or mailing room before internal distribution. We recommend that flowers sent to these locations be requested for delivery on a weekday and not on a Saturday. Deliveries cannot be made to PO Box addresses.

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Please ensure that you enter full and accurate details, including the address and the zip code, cell phone of the recipient. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.

5.4
Please note that we only deliver within the Bay Area San Fransisco, CA.

5.6
We will endeavor to deliver on the date that you specified in your order from Monday to Saturday 9 am to 6 pm. We are unable to guarantee Monday deliveries. We kindly ask you to place an order at least three days in advance. 

5.7
Except on select dates, our delivery service is NOT available on Saturdays, Sundays, public holidays or the day after a public holiday. Where orders have been placed for delivery on any of these dates, and we are unable to contact you in time, we will deliver, where possible, the flowers the day before or the day after that time requested.

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All deliveries made to hospitals must include the ward name and or number in the relevant address field. Any order omitting these details may not be accepted for delivery by the hospital.

Force Major

6.1
Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances beyond our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.

Cancellation

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Only order amendments or cancellations which are given at least 2 working days before the intended delivery date may be accepted. Orders placed or canceled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel orders, please call 510 545 6072

7.2
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Personal messages

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You must agree that any messages posted to you on your card or sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable.

Customer Services

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Because of their perishable nature, flowers are non-returnable. This does not affect your statutory rights. If you are not completely satisfied with your arrangement, bouquet, or other order, please call our customer service helpline on 510 545 6270, Monday to Friday, quoting your order reference number or email lana @ dream-flowers.com

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For us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 day of the date of delivery or intended delivery of your purchase.

Disclaimer

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Whilst we agree to use our reasonable endeavors to ensure that our Website and/or the Services are fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the d Website or Services and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Website impossible or impractical.

Warranties and Disclaimers

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While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy or completeness of the material on this Website. We may make changes to the material on this Website or to any services or prices described in it, at any time without notice. The material on this Website may be out of date, and we do not make any commitment to update this content.

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The content, information, and material on this Website are provided “as is” without any conditions, warranties or other terms of any kind.

Intellectual Property and Content

12.1
The copyright and other intellectual property rights in all content and material on this Website, photographs, logos, trademarks and graphical image are owned by Dream Flowers, unless otherwise stated or indicated. All rights which are not expressly granted in these Terms and Conditions are reserved.

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You may print and download extracts from this Website solely for your personal use on the following basis:

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No documents or related graphics on this Website are modified in any way

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No graphics on this Website are used separately from the accompanying text

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If you breach any of these Terms and Conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

General

At Dream Flowers, we offer various ways for you to pay for your orders.

We accept MasterCard, Maestro, Visa, American Express, Paypal and realize how important it is to you that your payment details are kept safe and secure. You can, therefore, rest assured that we take the privacy and security of your payment and personal details very seriously. After your purchase transaction is complete, we do not store or retain your card details anywhere on our systems.

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